FAQs – Frequently Asked Questions & Answers
On this page, we answer some of the most frequently asked questions about our London tree company and our tree surgeon services available throughout London.
If you’re looking for information about specific tree services, visit the individual service pages. Alternatively, for the average cost of tree services in London, visit our London Tree Surgery FAQs section on the homepage, or contact us for any further queries.
At London Tree Surgeons, our NPTC-qualified arborists and tree surgeons work in line with the BS3998:2010 recommendations for tree work, ensuring we complete all projects to recognised professional standards.
We’re fully insured, with a specialist tree surgeon and £10 million in public and employers’ liability policy to cover every aspect of our tree surgery and landscaping services.
For tree surveys, inspections, and reports, we also hold comprehensive Professional Indemnity Insurance, providing complete protection for any tree consultancy services.
We’re proud to be accredited by CHAS, SSIP, and ConstructionLine, which reflect our ongoing commitment to maintaining excellent safety practices and professionalism.
In addition, we have an incredible reputation, with hundreds of 5-star reviews across platforms such as Google Business, Checkatrade, Trustpilot and TrustATrader.
Our team has extensive experience handling protected trees in London, including gaining consent and successfully carrying out work on trees with TPOs or those situated in conservation areas.
From your first enquiry right through to the final clean-up, we make it a priority to deliver a smooth, friendly and reliable service.
We also offer free consultations, site assessments, and no-obligation tree surgery quotes to help you make informed decisions.
If you’re looking for highly professional, trusted tree surgeons in London, don’t delay, get in touch with London Tree Surgeons today.
As a genuine, reputable and well-established London tree company, all our tree surgeons and arborists are NPTC or LANTRA qualified, and they only perform tasks for which they hold qualifications.
Our London tree surveyors are also fully certified to offer a wide range of tree consultancy services and provide professional advice based on a wealth of experience in arboriculture.
If you would like to view our staff’s individual arboriculture or tree surgery qualifications, we’re happy to provide proof upon request.
That said, you can rest assured that every member of the London Tree Surgeons team is qualified and proficient in their responsibilities.
Visit our tree surgeon qualifications page to learn more about our staff’s extensive range of qualifications.
We have a £10 million public and employers’ liability insurance policy that covers every member of our team and all our operations.
Smaller tree surgery companies may only hold £5 million in public liability insurance, which is not suitable for commercial tree services or operations near public paths and highways.
Our comprehensive tree surgeon insurance policies enable our teams to perform commercial tree surgery throughout London, including significant contract work on motorways and in busy public areas.
We also hold professional indemnity insurance, which covers our professional London tree surveys and arboricultural consultancy services.
No matter the service you require, you can have the peace of mind that London Tree Surgeons possesses suitable insurance for all eventualities.
Contact us for fully insured tree surgeons in London and the surrounding counties, towns, and villages.
Visit our tree surgeon insurance page for more information or to view PDF copies of our insurance documents.
We make accepting a tree surgeon quote quick and easy. The best way for you to accept a quote is to click the link in the email or reply with confirmation that you would like to proceed with the work.
Once you confirm you would like to proceed, we can schedule your project and arrange any logistics, including permissions, parking, and access.
When you accept a quotation, you will also be agreeing to our terms and conditions, so please take time to read them carefully before acceptance.
There is nothing out of the ordinary, but you must understand all parties’ contractual obligations.
Terms and conditions, combined with our itemised written quotations, protect all parties from any misunderstandings.
To request a free quote from London Tree Surgeons, visit our tree surgery quotes page.
With our 11 teams of well-equipped tree surgeons, arborists, tree surveyors and machine operators, we are highly productive and have a large work capacity.
That said, while we always try to schedule work as quickly as possible, delays are sometimes unavoidable. Delays may occur during busy periods or when external factors intervene.
The winter season, typically October through February, is one of our busiest times of the year. Demand is high, and the weather can be unpredictable, occasionally pushing back job schedules.
Performing tree surgery carries risks, so if the weather is too severe, we may need to postpone jobs to prevent accidents or injuries. Excessive rain can also delay projects to avoid ground damage.
We can use ground protection mats for waterlogged ground, but even they have their limitations, so you will have to weigh up the urgency of your project against the risk of ground damage.
If your project involves a protected tree or one located in a conservation area, please keep in mind that obtaining permission can take up to eight weeks. You can find more information about this process on our tree preservation orders London page.
At London Tree Surgeons, we do everything we can to arrange projects at times that suit you best. If you’re working within a specific timeframe, just let us know, and we’ll go above and beyond to meet your project requirements.
Contact us or visit our tree surgery quotes page to get a free quote or consultation, with no obligation.
Unless the only access is through your home, we can perform the work entirely from outside.
All the equipment we use is petrol-powered or battery-operated, so we generally won’t need to plug into your electricity supply.
If there’s ever a rare situation where indoor access might be helpful, we’ll always discuss it with you first; however, in most cases, we won’t require access to your home.
We always ensure your property is left clean and presentable after any work or project. Unless agreed otherwise, we’ll remove all waste as standard, tidying up by hand and using leaf blowers and hand tools to clear away any remaining debris.
While we work carefully, larger trees or more involved projects can occasionally cause slight marks or scuffs on the lawn. Even so, we do everything we can to keep this to a minimum. Where heavy equipment is needed, especially on soft or waterlogged ground, we put down protective mats to help prevent damage.
Our team at London Tree Surgeons has earned a strong reputation for leaving every property in excellent condition, often looking better than when we first arrived.
Visit our terms and conditions page for more information about how we work and your rights.
We hold a valid licence for transporting green waste, so you can be confident that we handle everything we remove from your garden responsibly.
In line with our environmental policy, we recycle 100% of the material generated from our London tree surgery services. We process timber and logs into firewood, and the wood chips are repurposed or sent to approved facilities for biomass energy production.
If you’d like to keep any of the by-products, such as wood chips or logs, just let us know beforehand. We’ll make sure your quote reflects this and set the materials aside for you.
Visit our environmental statement page for more information on how we handle waste and offset the environmental impact of our operations.
As a London-based tree company, we have a wealth of experience working on trees with tree preservation orders and those located in conservation areas. We have a skilled team of tree surveyors who can expertly guide you through the protected tree application process or even apply for permission on your behalf.
With over 15 years of experience working on and applying for permission to work on protected trees, we have a valuable understanding of the application process and what is likely to be approved. London Tree Surgeons also has an outstanding reputation, so London’s councils and local authorities know we’ll only undertake suitable tree work, with the safety and preservation of London’s trees our only intention.
Contact us, or visit our tree preservation orders page for more information.
